Returns & Refund Policy

Last updated: November 2026

We want you to be happy with your order from Atlas Threads. Every item is printed on demand just for you, so our return policy is a little different from a regular store.

30-day return window

If your order arrives defective, damaged, or is not the item you ordered, contact us within 30 days of receiving your order and we will make it right with a free replacement or a refund.

What qualifies

• Misprinted, faulty or poor-quality print
• Damaged in transit
• Wrong item, size or color received compared with your order confirmation

What does not qualify

Because items are made to order, we cannot accept returns or exchanges for change of mind, ordering the wrong size, or color differences caused by screen settings.

How to request a return

1. Email us at [email protected] within 30 days of delivery.
2. Include your order number and clear photos of the item and the issue.
3. We will review your request and reply with a replacement or refund. You do not need to ship the item back unless we ask you to.

Refunds

Approved refunds go back to your original payment method. Please allow 5 to 10 business days for the refund to appear. Return shipping is free for defective, damaged or incorrect items.

Cancellations

Orders go into production quickly. If you need to change or cancel an order, contact us as soon as possible and we will do our best to help before production starts.

Contact

Atlas Threads, shop.muhawwil.app
Email: [email protected]

This policy applies to all orders placed at shop.muhawwil.app.